Help & Support

We're here to help! Find answers to common questions below, or reach out to our support team.

Frequently Asked Questions

How do I track my order?

Once your order ships, you'll receive a tracking number via email. You can use this number to track your package's progress.

What payment methods do you accept?

We accept all major credit cards, debit cards, and other payment methods through Shopify Payments for secure checkout.

Can I change or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible at support@eleganssistore.com. Once an order has been shipped, we cannot make changes, but you can return items according to our returns policy.

Do you ship internationally?

Yes! We ship to most countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.

What if my item arrives damaged?

We take great care in packaging, but if your item arrives damaged, please contact us immediately with photos at support@eleganssistore.com. We'll arrange a replacement or refund.